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Frequently Asked Questions For Privai Spa & Wellness

We strongly recommend that you schedule spa appointments prior to your arrival at the Spa. All spa appointments must be guaranteed with a credit card. Appointments may be made online here, or by contacting our spa concierge directly at 407-239-3894. Please let us know upon making your reservation if you have a preference for one of our professional spa therapists.

For spa treatments, undress to your comfort.  Throughout your entire spa treatment you will be professionally draped for privacy.  Please do not bring or leave valuables in the facility or lockers. We are not responsible for any theft or loss of personal property, including jewelry or other personal items.

We suggest that you arrive at least 15 minutes prior to your scheduled appointment in order to change and relax prior to your service. If you are delayed in your arrival, please remember your service will end at its original time to avoid inconveniencing other guests. During your visit you will be provided with a spa robe and slippers. Lockers are available in the dressing room for your personal belongings.

 

Parking is complimentary with 4 dedicated spaces for spa guests near the exterior entrance.

 

Treatment times are reserved especially for you. We kindly request that cancellations or changes to appointments be made at least 24 hours in advance. Spa appointments canceled with less than 24-hour notice are subject to a 100% cancellation fee. No shows will also be charged at the full spa treatment price. 
Guests of all ages are welcome to experience our nail services in the nail salon. Guests between 16-18 are welcome to enjoy facials and massage treatments with written consent of the guardian, and they will be booked with the same sex service providers as the guest.
 

Yes, you can purchase gift cards for Privai Spa & Wellness by clicking here. They make excellent gifts for friends and family seeking wellness and relaxation.

Privai Spa + Wellness - Orlando
Hyatt Regency Grand Cypress Resort

One Grand Cypress Blvd

Orlando, FL 32836

407-239-3894
cypress@privaispas.com

Hours

Daily 9am – 6pm

 

License No
MM 45588

Links

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